Privacy Statement
Privacy Statement
Information collection and use
Congress Solutions International ("CSI") includes
Congress Solutions International, Congress Solutions Dubai and
their associated brands and/or companies from time to time.
We are responsible for the processing of any personal information
you provide to this Web site and we are notified where required in
each country under the relevant data protection legislation of that
country. We take our responsibilities regarding the
protection of personal information very seriously. This policy
explains how we use personal information that we may obtain about
you.
Why do we need your personal information?
When you use services provided on this web site you will be asked
to provide certain information such as your name, contact details,
and/or debit/credit card details. We will store this information
and hold it on computers or otherwise. We will use this information
in the following ways:
To fulfil our agreement with you, including processing any
reservations or ticket purchases;
To administer any contest or other promotional offer you may enter
and notify winners;
To answer any queries which you may send to us by email;
In order to conduct customer satisfaction surveys;
To meet our legal compliance obligations;
For crime prevention and detection; and
For direct marketing purposes as set out in detail below.
How do we use your personal information?
Information you provide or that is obtained by us will be used by
us to enable us to review, develop and improve the services which
we offer and provide you and other customers (via mail, email
telephone or otherwise) with information about new products and
services and special offers we think you will find valuable. We may
also inform you about new products and services and special offers
of selected third parties.
To whom do we disclose your personal
information?
CSI does not sell, or trade your personal information to third
parties. We may give information about you as follows:
CSI may provide its third party service providers and processors
with access to your personal information. These services providers
may include: credit card verification providers, our data warehouse
and customer relationship management centre, marketing
organizations, who may provide support marketing and promotional
communications; internet service providers who administer our web
page and provide internet services and host our facilities;
chauffeurs, car services agencies, and consumer research companies
that assist CSI with understanding consumer interests by conducting
surveys. CSI only shares your personal information to the extent
required for the performance of such services. CSI has implemented
safeguards to ensure that our service providers treat personal
information in a way that is consistent with the terms of this
Privacy Statement and that it is never used except to fulfil
services to CSI;
CSI may also disclose your personal information as permitted or
required by law. For example, CSI will disclose personal
information to those governmental bodies who have authority to
obtain it, in order to comply with a warrant or subpoena issued by
a court of competent jurisdiction, and to comply with record
production requirements;
In the event of a sale of all or substantially all of the assets
of CSI, CSI may transfer personal information in its control to a
third party purchaser that agrees to use personal information for
the same reasons identified in this Privacy Statement;
to anyone to whom we transfer or may transfer our rights and
duties under our agreement with you;
if we have a duty to do so or if the law allows us to do so;
to our employees and agents to do any of the above on our behalf,
now or in the future.
If you choose not to provide certain personal information we
request, you will still be able to visit our web site but you may
be unable to access certain options or services.
Consent
By choosing to provide CSI with your personal information you are
consenting to its use in accordance with the principles outlined in
this Privacy Statement and as outlined at the time you are asked to
provide any personal information. CSI may contact you by phone or
email in order to provide you with updates pertaining to its
services as well as information about additional offers, products
or events that CSI believes may be of interest to you. You can
choose to unsubscribe to these updates or from having your personal
information used for market research purposes.
Withdrawing your consent
All marketing communications CSI sends to you will provide you
with a way to withdraw your consent. If you no longer wish to
receive promotional materials you may opt-out of receiving these
communications by informing CSI, this will remove you from CSI mail
lists. You will always be notified when their information is being
collected by any outside parties. We do this so you can make an
informed choice as to whether they should proceed with services
that require an outside party, or not. Please note that if
you do not consent to CSI's use and disclosure of your personal
information, this may affect our ability to provide you with
particular products and services.
Security
We will take appropriate steps to protect the personal information
you share with us. We have implemented technology and security
features to safeguard the privacy of your personal
information.
Aggregate data
We may aggregate personal information and remove any identifying
elements in order to analyse patterns and improve our marketing and
promotional efforts, to analyse website use, to improve our content
and product offerings, and to customize our site's content, layout
and services.
We gather certain usage information like the number and frequency
of visitors to this site. This information may include which URL
you just came from, which URL you next go to, what browser you are
using, and your IP address. We only use such data in the aggregate.
This collective data helps us to determine how much our customers
use parts of the site, and do internal research on our users'
demographics, interests, and behaviour to better understand and
serve you.
Cookies
A "cookie" is a small bit of text used by a browser to store
information. When you visit a site that uses cookies, the Web
server will request permission to pass a cookie to your browser. If
accepted, it will occupy only a few bytes on your hard drive and
can improve your Web surfing experience. CSI may use cookies to
track customer visits through our site. This information enables us
to save you time when returning to the site by saving your password
so you do not have to re-enter it each time you visit. Cookies
cannot profile your system or collect information from your hard
drive. And although you may receive cookies from many different
sites, each cookie can only be read by the Web server that
originally issued it. Most browsers are initially set up to accept
cookies, but you can set your browsers to refuse cookies.
Links
Our web site may contain links to other web sites. Please be aware
that we are not responsible for the privacy practices of web sites
not operated by us. We encourage you to read the privacy statements
of each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by our web site.
Correction / updating of personal
information
If your personally identifiable information changes, or if you no
longer desire our service, we will provide a way to correct, update
or remove your personal information provided to us.
Access to your personal information
You have the right to see personal information we keep about you.
We will endeavour to provide the information you require within a
reasonable time. There may be a small monetary charge for some
requests, depending on the information requested. If you are
concerned that any of the information we hold on you is incorrect
please contact us.
Transfer of your personal information
Some parties that process or store personal information may be
located in jurisdictions outside your country of residence.
Therefore, your information may be processed and stored in these
jurisdictions and, as a result, foreign governments, courts, or law
enforcement or regulatory agencies may be able to obtain disclosure
of your information through the laws in these countries.
Notification of changes
If we decide to change our Privacy Statement, we will post those
changes on our web site so you are always aware of what information
we collect, how we use it, and under circumstances, if any, we
disclose it. If at any point we decide to use personally
identifiable information in a manner different from that stated at
the time it was collected, we will notify you by way of an email.
You will have a choice as to whether or not we use your information
in this different manner. We will use information in accordance
with the Privacy Statement under which the information was
collected.
Web site Contact
If you have a query regarding your online booking or encountered
any problems whilst making your booking, please contact us.